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Here’s some answers to the most frequently asked questions at our stores. Unlike some dealers, we’re happy to give you tips and advice whenever you need help with a mobile you’ve connected with us. Just call, drop in or send us an email! Frequently Asked Questions:
Bluetooth - what is it? A short-range communication technology intended to replace cables connecting portable or fixed electronics devices. - See What is Bluetooth? for more information. Bluetooth operates on RF frequency (2.4GHz) with a signal strength of 2.5 milliwatts (approx. 0.1% of that emitted by a mobile phone). There are different "classes" of Bluetooth and newer "versions" provide improvements to the technology with every release. SIGNAL RANGE Specification (or "versions")
Bluetooth™ is a technology originally developed by Ericsson in 1994. Over 1700 companies worldwide have since adopted it as an international standard – with all major technology companies now on board. The standard involves microchips operating as tiny radio transmitters, allowing data transmission at a high rate, but at very low power levels. With two products in the range, both using Bluetooth™ chips, they can communicate without wires and do not need to be line of sight. Where previously wires were required, or even infra-red technology was used, Bluetooth™ now provides convenient links between devices of many types. Bluetooth™ products are powerful enough to work through objects, operating within a 10m ‘bubble’ radius. This means you can still make and receive calls while your device is in your briefcase, your pocket or, depending on the product, the next room. Expect to see an increasing number of products featuring Bluetooth™ released in the coming year as wireless applications become popular in small electronics products.
This is a common complaint and is caused by the ‘default’ setting on digital networks being only 15 seconds of ringing before diverting to voicemail (or paging or other number). This setting is controlled by the 'no answer' diversion (code ‘61’). To extend the ringing time, you first need to know the number your phone diverts to after ringing. Usually, this is just the 3 digit voicemail code that you call to hear your voicemail messages (such as ‘991’, ‘992’, or ‘321’). If you just press and hold a button to dial voicemail then look at the number it dials and pay attention only to the last 3 digits if it is a long number. Once you know this, clear your screen and type in: **61*XXX**YY# - then SEND or CALL. Where XXX = your 3 digit voicemail code OR any other number in full with area code and YY is the delay time in seconds before it stops ringing and diverts - MUST be either 10, 15, 20, 25 or 30. NOTE: NOKIA users - you MUST wait at least 2 seconds between 'star’ presses or the ‘plus’ symbol will appear instead. Your phone will request the setting from the network and then confirm on screen that the diversion is ‘active’ or ‘set’.
Area info, or 'Cell Broadcast' does not necessarily show the suburb you are in, but rather the name of the transmitter that your mobile is talking with. Usually this is a nearby suburb or area, but can also be a landmark such as domestic airport or shopping centre. To turn this feature on, look in your menu under ‘phone settings’ or under ‘messages’. It will be called 'Cell Broadcast' or 'Cell Info' or 'Area Info'. If your phone asks for ‘topic number’ or channel, try channel 50 or 050 for the cell information. Please refer to your particular handset manual for further information as this feature is manufacturer specific. Contact us if you need further help.
This often happens after someone has been playing with your handset, or for Nokia users when placed in a bag and the buttons have been pressed accidentally. Look for a small ‘2’ displayed somewhere on the screen. If this is evident then your phone has been switched to LINE 2, which does not operate. For NOKIA users, try pressing and holding the HASH (#) key for 3 seconds until it changes the phone line back to ‘1’ or asks you to confirm. For SONYERICSSON users, try scrolling with the RIGHT hand arrow until ‘change phone line’ or ‘switch to line 1’ appears then press YES to get back to line 1. Other manufacturers usually have this setting under the ‘phone settings’ or ‘call settings’ menu in the handset, so try scrolling through the menu to get back to line 1. Alternatively, if when making calls your phone makes 3 beeps and displays “BARRED”, you may need to call customer service and check that your account is up to date.
Many customers ask about battery standby times thinking that this is a good ‘reference point’ when comparing handsets. Unfortunately, it’s not. Manufacturers give very vague details on specifications for battery times. The actual times vary wildly depending on many factors including, for example, the country you are in and the network you are using. We’ve decided not to list the battery times quoted in brochures as we deem the information to be unhelpful when comparing handsets. After all, a quoted standby time of 55 to 260 hours for a Nokia 3350 for example, doesn’t really give you a time you can rely on since 'standby' means the mobile is on, but not making or receiving ANY calls or SMS. 'Talk time’, the other figure quoted by handset makers, is also always presented with wide time variances. The bottom line is that these days almost all handsets have an adequate battery life of one to seven days, depending on use. If you use a car charger or a wall charger to top up the battery, you should be able to manage with almost any model. Note that lithium-ion batteries are the best to use. These love being topped up anytime, whereas Ni-Mh batteries still like to be run down every few weeks or so to ‘refresh’ them. So, for the great majority of users battery life can be ignored as a ‘choice factor’ since almost all phones will do a good job. Some exceptions may include the tiny handset models with small batteries. We endeavour to note our experience with the battery life next to these particular models. Should you be shopping for a handset that specifically gives long battery life, please contact us for ‘real life’ advice and a brochure from the manufacturer. We'll make sure your choice suits your needs.
MMS stands for Multimedia Messaging Service. Basically it's SMS with photos! Depending on your handset, the service allows you to send and receive colour pictures, up to a minute of recorded sound and a whole story worth of text via your mobile. These messages can also be sent to any email address anywhere in the world. Any MMS compatible mobiles can receive MMS messages. If a message is sent to a non-MMS compatible handset, then a text message is received letting the receiver know an MMS has been sent to them. They are able to view it on the relevant carrier's website using a unique password given to them at the same time. With an MMS capable handset, your messages can come to life! Send birthday wishes as a sound bite or pic. Sales people: quickly send product pics to clients while on the road or at the office. The possibilities are endless. MMS is fun, easy and available now on most models - visit a Living Digital store today for a free demo.
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A PUK code means that you have accidentally entered your SIM card pin code into your phone three times incorrectly. The phone has now blocked your SIM card, and needs the PUK code to unblock it. Due to the privacy act, the PUK code can only be issued to the account holder or third party with pin access. OPTUS Customer service can issue your PUK code on 1300 300 937.
The easiest way to remove voicemail is to remove the diversions that send calls to your voicemail box. By removing only the diversions, your voicemail box stays in service without costing a cent (your message stays there). If you then wish to use it again you can reactivate the diversion. To cancel ALL diversions on your mobile number type in ##002# and then press “send” or “yes”. A message onscreen will confirm all diversions are off. An outright purchase means you own the phone irrespective of your phone plan or contract. When you buy a phone outright, there are no SIM locks installed. This means you are able to insert any SIM card from almost any network worldwide, with some exceptions depending on the operator frequency.
Nokia menu steps: Ericsson menu steps: You can change the PIN code on other mobile phones (ie Motorola, Siemens and Samsung) within SETTINGS and SECURITY. It is important that only the PIN code is changed and not the SECURITY Code. If a SECURITY Code is changed and then forgotten, there is a $49 fee to have the Security Code removed so that the phone can be used again.
First check the Message Centre Number in your Message Settings Menu. The Message Centre Number MUST BE: +61411990001. If another number is displayed, SMS will fail. Type in the number above with the + symbol at the start and try again. If your Message Centre Number is correct and your difficulties continue, please contact Optus Customer Service on 1300 300 937.
To send an International SMS type +, then the country code and the mobile phone number. By typing the plus symbol in front of the country code this tells the network that the number following is in another country and means you do not dial the ‘international’ code which, in Australia, is “0011” (on most phones the + is located on the button with the *). Please note; you do not enter the first digit of the mobile number you are sending an international SMS to.
First you need to know your voicemail ACCESS number (for example, 999, 991, 992). If, for example, your voicemail access number is 991, then to access the voicemail system from overseas you will need to dial: +61411000991 (or for 992 users it would be +61411000992) The PLUS symbol is the international symbol for 'dialling overseas' and is available on mobiles usually by pressing and holding the 'zero' key or on NOKIA phones by pressing 'star, star' quickly in sequence. We advise you to type this number into your phone before you leave (including the + in front) and SAVE it to memory on your SIM card under the name 'voicemail' or similar. When you are in Australia you can also use this speed dial. The system just ignores the front end of the number and dials the last three digits it recognizes and so calls your voicemail as normal. INSTRUCTIONS once call is placed: Step 1. ENTER your mobile number (i.e. - 0412xxxxxx) It’s important to test the call from your home or office phone before going overseas. You should check you know your pin number and that it works before you depart. (Pin code resetting is a lengthy process if done overseas.) To test the call, simply ring 0411000xxx from a LANDLINE PHONE ONLY (where xxx = 991, or 992, or 999). Then follow the exact instructions as above. IF YOU DO NOT KNOW YOUR PIN CODE (pass code) then dial into voicemail from your mobile as normal and after listening to any messages press 8 for user options and follow the prompts to reset your pin code (pass code). (This procedure only works when in Australia.) Then try again using the instructions above to test from home or office landline before going overseas. Finally, to divert calls to voicemail before you leave, type: **21*xxx# (where xxx = 991, or 992, or 999). THEN SEND or CALL. It will confirm with a message on screen as done. You are now set to go, and messages will be left on your voicemail box ready for you to collect.
These instructions will work for users who normally dial 321 to get their voicemail when in Australia. To access the voicemail system from overseas you will need to dial: +61411000321. The PLUS symbol is the international symbol for 'dialling overseas' and is available on mobiles usually by pressing and holding the 'zero' key or on NOKIA phones by pressing 'star, star' quickly in sequence. We advise you to type this number into your phone before you leave (including the + in front) and SAVE it to memory on your SIM card under the name 'voicemail' or similar. When you are in Australia you can also use this speed dial as the system just ignores the front end of the number and dials the last 3 digits it recognizes - and so calls your voicemail as normal. INSTRUCTIONS once call is placed: Step 1. ENTER your mobile number (i.e. - 0412xxxxxx) It’s important to test the call from your home or office phone before going overseas. You should check you know your pin number and that it works before you depart. (Pin code resetting is a lengthy process if done overseas.) To test the call, simply ring 0411000321 from a LANDLINE PHONE. Then follow the exact instructions as above. IF YOU DO NOT KNOW YOUR PIN CODE (pass code) then dial into voicemail from your mobile as normal (321 or press the one touch voicemail button if applicable) and after listening to any messages press 8 for user options and follow the prompts to reset your pin code (pass code). Note that this procedure only works when still in Australia. Then try again using the instructions above to test from home or office landline before going overseas. FINALLY to divert calls to voicemail before you leave, type into your handset: **21*321# - THEN SEND or CALL. It will confirm with a message on screen as done. You are now set to go, and messages will be left on your voicemail box ready for you to collect. |
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